Charged $5 for changing eSIM to new phone

[Vieja42069]

It looked like moving ESIM to a new device charged $5.65 even though I literally just activated within a few minutes apart. Is it possible to get this refunded? I assumed moving the eSIM to a new device was free.

i seem to be unable to create tickets for some reason, “There seems to be an error submitting the ticket”

[callmecaiti]

Currently waiting on a response from CS, but I have a similar issue - moved my eSIM that had been active for a few months from my old phone to my new one, and even though it should have been waived, was charged anyway.  Didn't find out until this morning when my plan renewal failed. 

Pretty frustrating, but hopefully CS can take care of it when they see the ticket.

[Vieja42069]

Thanks all! I just sent a PM as I couldn’t create a ticket earlier. Also created a ticket after many errors 

[SarahPod]

They already mentioned that they are having problems submitting a ticket, as they already tried to do.

[SarahPod]

Are you able to login to your account on the website or mobile app? Under the “Support” tab, find the “Contact Us” label, and select “Chat with an Agent”. This path will likely be more helpful in addressing the charge and possibly being refunded.

[Handy1 · Accepted solution]

@Vieja42069  Support can help give you credit back for the eSIM 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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