Charged 128$ for 120$ plan

[rogerius]

Hi,

I just saw that I was charged 128$ when my plan is 120$ for 3 months. Could you please explain why? Also, checking the account for Nov. 2016, I see that I was charged 122.04$. How the bill is calculated? Also, how the autopay reward is apply?

Thank you.

[imm1304]

Hey @simplythebeston,

Send this info via a private message to @CS_Agent and provide them with your public mobile phone number.  They will be able to take care of you.  

[simplythebeston]

I have an unlimited all you can talk plan with free nationwide long distance.  Yet i got a charge on my credit card for $46 ,  I am not even sure what this is for since it was taken out on July 9th which is not even my billing date.  Please explain or reverse these charges , thank you.  

Linda 

[Watoko]

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@rogerius wrote:

Thanks Swan for your suggestion. I'll agree with that as I'm in Ontario where the donation is 13% but, compared with Nov. payment which was 122.04$ this will not make sense...

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Love your use of the word "donation" to substitute tax!

[imm1304]

Just FYI:  when you activated the new line and clicked the checkbox to enrol in autopay, $6 balance was immediately added to your account as "Available funds".  

On the 1st renewal date after 90 days, autopay reward of $6 + $6 from the "Available Funds" above were both applied.  Resulting in lower payment.  

On second renewal date, you no longer have that $6 balance, so just the routine Autopay discount was applied.  You can expect future payment to be the same.  Hope this helps. 

[Vickel]

Agree

November payment may have had the autopay credit ($6) deducted twice

[mimmo]

Your november bill had auto pay deducted twice (120-6-6)*1.13 = 122.04

While your feb bill only had 6$ credit  (120-6 )= 114

from the looks of it all is going as it should

[rogerius]

Thanks Swan for your suggestion. I'll agree with that as I'm in Ontario where the donation is 13% but, compared with Nov. payment which was 122.04$ this will not make sense...

[ShawnC13]

@rogerius  So your plan is $180 then you get a $60 credit for a "bundle" Price then shows $114 for top up by CC then $6 for autopay rewards.  So your Credit card would be charged $114 *(tax in your province)

[ShawnC13]

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@rogerius wrote:

Hi,

I just saw that I was charged 128$ when my plan is 120$ for 3 months. Could you please explain why? Also, checking the account for Nov. 2016, I see that I was charged 122.04$. How the bill is calculated? Also, how the autopay reward is apply?

Thank you.

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@rogerius  Here is my renewal on the Fall Promo.  It is laid out weird

The first four lines are all of the charges. $51 unlimited Provincial calling,$45.00 Unlimited global text, $125 12GB Data, and $28 90 day Plan.  Then the rest are all a credit to your account $126 is the fall promo Discount then the amount of top up on your CC, refer a friend reward, community reward and autopay reward. 

If you paid $128 I am think $120-$6 (autopay reward)=$114 * 1.12(tax)=$127.68 do you live in a province that has combined tax of 12%?

[rogerius]

Here is my plan wich include all the taxes, fees, etc.

and here is how my transaction detail looks like. Very clear. No?

[mimmo]

dont forget that taxes are added the $120.  Check our actual cc statement.  if you are looking at your statement through selfserve what does the credit card line say?   

 my payment history shows:

Feb 8, 2017	Fall 2016 Promo/Offre de l’automne 2016	$126.00		$???.00
Feb 8, 2017	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$???		???

the credit/visa line is what i paidm teh fall promo is what PM adds to offset the costs of the promotion.

[SD08 · Accepted solution]

Which province are you in? The amounts you see in your PM self-serve account are before tax. What you see in your credit card is after tax is added.