We're not sure what the rules are about cashing in rewards and if an error is made. As long as you report it right away, I don't see there being an issue. Please come back and let us know if CS Agent was able to resolve this.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
