Changing rewards

[Cher7]

I realized that I had clicked on the wrong reward.  I’d like the $15 credit instead of the 1 GB US data.  Can I change the reward?

[Chalupa_Batman]

We're not sure what the rules are about cashing in rewards and if an error is made. As long as you report it right away, I don't see there being an issue. Please come back and let us know if CS Agent was able to resolve this.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Handy1]

@Cher7  Yikes , hopefully customer support can help please use  the orange chat bubble bottom right of screen . If that doesn’t work use this direct link instead 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437