Changing payment

[Bill131]

My credit card expires in 1 week but I cannot update the payment method. Tells me there is a problem. I do not want to lose service so what do I do?

[Bill131]

Got it working. Used another payment option. Thanks to all.

[Bill131]

Thanks. Tried incognito but no difference. Substituted another credit card and it worked. Go figure. Might be the inital card.

[frostyfire22]

Try using Incognito mode on your browser. It worked for me and it might work for you too.

[Handy1]

@Bill131  you may have tried to many times give it a bit and try again from another  device , Lap top or computer if possible .

[softech]

@Bill131   Wait a full hour before trying it again.  And when you try again, please use Incognito mode for better success

But if still does not work, please open ticket with support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

Worst case, remember you can add voucher to My Account until  the card is updated.  Get the vouchers from SDM/711/London Drug/Shell and load the voucher using *611