cancel
Showing results for 
Search instead for 
Did you mean: 

Changing from eSIM to an actual sim

Shania1
Great Neighbour / Super Voisin

My eSIM got deactivated after getting my phone fixed and they did a reset. I can’t get into my eSIM & I end up buying a SIM card to avoid the problems with eSIM. I can’t get into anything without my phone number & I’m not getting a reply from the company. Anything helps. 
Thank you. 

5 REPLIES 5

john_1
Great Neighbour / Super Voisin

thanks

was finally able to figure out how to submit a ticket.

@Shania1  If you can log onto your account you can som card swap it yourself in profile page 

SIM  SWAPPING  profile tabs

Handy1_0-1700959015266.png

 

Note only do this on lap top or computer/ not mobile device

Shania1
Great Neighbour / Super Voisin

I’ve submitted a ticket. I haven’t had any reply for almost 2 hours. Not sure how long it takes for a reply. 

hTideGnow
Mayor / Maire

hi @Shania1 can you login My Account using email to receive 2FA? click dodnt receive code and check if email is the option 

if not, you really need agent to help.   Message them agajn

Handy1
Mayor / Maire

@Shania1  Best to submit ticket with support and get them to SIM card swap the number for you then you will get the code sent to your new sim card to log into your account 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.