Changing from $40 to $15 plan

[Rebel555666]

EDIT - Added Screenshots of what I'm seeing.

 

 

 

 

So I changed my plan to renew on my renewal date (today) as the $15 plan instead of the $40 plan because I simply don't need so much data. My account says I have $5 ($3 loyalty, $2 auto-pay) so I owe $5.... Shouldn't I owe $10? Also, it currently says my account is suspended because I owe for my renewal but to disregard if I have auto-pay, I've never seen it say that on my renewal date before and I'm just a little confused. Also, will I retain all my bonus data from the previous promos even though I'm lowering my plan amount? Thanks community!!

edited by computergeek541: removed screenshot

[Anonymous]

 @Rebel555666 : Maybe post a screenshot of your overview page. Blank out personal info of course.

Sometimes the payments get confused on plan changes.

Depends on which promo you're talking about. If it's the gifts then no. If it's new customer enticements then likely.