Changing SIM card

[Saroj_Sen]

Hello @customer service

I haven't been able to receive or make phone calls on my phone, though I can send/receive text messages. I think it may be a problem with the SIM card, I bought a new card. I tried "Change SIM card" within my account. However it is not allowing me to "Save changes". 

Please advice

[Dunkman]

@Saroj_Sen 

What model phone do you use?  

I don't think that it is a SIM card issue.  Sim card rarely become defective.  

Public mobile has been adjusting their network in certain areas.  3G 850 MHz band is being switched to 4G network so then customers are left with 1900 MHz band is left for talk with customer with only 3G capability. 

[Yummy]

Maybe browser has an issue with PM web site. If your SIM card is never used, try using clean browser, clear cache or try incognito mode. Use computer to swap SIM cards.

[hTideGnow]

hi @Saroj_Sen 

make sure you remove the old carrier sim card or disable the old carrier esim 

then make sure PM sim is enabled or Turn on this line is enabled And set as Primary 

Reset Network Settings and try again 

if same, message support agent, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage