@KylaW wrote:
I signed up trying to port a my phone # over. It won't working properly, and I threw out the old SIM card so I am unable to do so. I tried changing my # a few times now in self-serve and it just keeps failing.
@KylaW , did you try calling the port team and tell them you will terminate the port request and see if they can help to reassign you a number? (you should hve the porting team number already)
If they can't help with that you, you will have to open a ticket with mod:
1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.
2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
