2 hours ago - last edited 49m ago
59m ago
@Tunde1 As noted, that plan is for new activations only so you won't be able to get it but regarding for Quebec residents only, that is in the offer details and each item in the offer details only applies if there is a matching symbol or number on the advertised plan. So if there is a + sign next to an item, it doesn't apply unless there is also a + sign on the plan.
an hour ago - last edited 13m ago
Some 'particular' province has its own plans for whatever reason.
If it says 'for this-and-that province' you CANNOT have it if you are not there. And do not waste time opening a ticket as agent will not be able to give you Quebec Plan.
2 hours ago - last edited 2 hours ago
Hey @Tunde1
I think you answered your own question. If the plan said, FOR QUEBEC ONLY... I'm no mathematician but I think Saskatchewan is a bit farther than Quebec.
It states right there. For new customers only. If you have a higher plan right now, I doubt they will lower your price point for you. If your plan is lower, they'd gladly upgrade you.
If you wish to ask a CS Agent, it never hurts. Let us know what plan you're on and if they allowed the switch.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437