Changing Language Settings

[erminchow]

I have accidentally set my language options to french, and all my emails and voicemail setup menus are in French. How do I switch back to English? Thanks!

[JoyLuck]

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@Summit wrote:

Hello kalla I also have this problem ---- I have accidentally set my language options to french, and all my emails and voicemail setup menus are in French. How do I switch back to English? Thanks!

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Have a look at this thread for switching voicemail to english

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Voicemail-is-in-french-now/m-p/167618#M...

You can also contact a moderator.

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[Summit]

Hello kalla I also have this problem ---- I have accidentally set my language options to french, and all my emails and voicemail setup menus are in French. How do I switch back to English? Thanks!

[cavemantoronto]

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@Franferd wrote:

Hi, I screwed up my language setting as well, could you see if you can fix it for me too?  It got set to french but I would like it changed to english please

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If you call voicemail and it's French from the first day and self serve too, you'll need to open a ticket and ask moderators to change the setting. Open the question mark chat.

[Franferd]

Hi, I screwed up my language setting as well, could you see if you can fix it for me too?  It got set to french but I would like it changed to english please

[Anonymous]

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@aislinnritchie wrote:

I accidentally set my default language as french, and can't change it to english. How do I contact a moderator to correct this?

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If you mean in the self-serve then @Moderator_Team < Click this.

If you mean in the Community then you can change that yourself in My Settings after clicking on the language button on the upper right.

[aislinnritchie]

I accidentally set my default language as french, and can't change it to english. How do I contact a moderator to correct this?

[duffer900]

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@merc66 wrote:

we don't speak french so are unable to follow the prompts any other suggestions

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Worst arrow ever, but if you are referring to the forms, change this to english...

Top right of page

[merc66]

we don't speak french so are unable to follow the prompts any other suggestions

[Anonymous]

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@joshb wrote:

my whole account is set up in french, my voice mail, emails because the guy who set it up at walmart didn’t click the english button i’m guessing it is very frustrating, i can’t figure it out somebody please help me, this is very very very poor service 

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As above for changing voicemail permanently. Also as above for temporarily changing it in the self-serve (FR in upper right). You will need to contact the @Moderator_Team to get the entire thing changed to English.

[joshb]

my whole account is set up in french, my voice mail, emails because the guy who set it up at walmart didn’t click the english button i’m guessing it is very frustrating, i can’t figure it out somebody please help me, this is very very very poor service 

[Kalla_A]

Hey @erminchow,

Here is an easy way to change the language settings for your voicemail:

1. Dial up voicemail from your handset
2. Enter password when prompted.
3. Press 4 for Personal Preferences.
4. Press 5 to change mailbox language.
5. Press one of the following selection:

• 1 = English 
• 2 = French

The system will confirm that the language has been changed.

Let me know whether this promptly changes your language settings 🙂

Cheers,

Kalla

[erminchow]

Hi @Kalla_A, it seems that email settings were changed, but not voicemail. Can you look into that as well?  Thanks.

[7789849803]

@erminchow You're very welcome!

[erminchow]

Thanks everyone for your help

[Kalla_A · Accepted solution]

Hello @erminchow,

I have rectified the mistake: your account is now set in English.

Welcome to Public Mobile! 

Cheers,

Kalla

[Luddite]

On the account login language can be changed by button in upper right corner, on Community board click View Our Communty in English on the right side in the middle.

Incoming email I don't know for sure how language is managed but once the two above are set it seems to reset email.

[7789849803]

Hi @erminchow - our community moderator @Kalla_A may be able to assist you with this. Please wait for her to respond to this thread.