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Changed subscriptions isn't updating on phone

lilacsinbloom
Great Neighbour / Super Voisin

I have a Xiaomi Pocophone F1. I used to be on the $30/month subscription with 3GB of data and recently updated to the one with 15GB for the same price. Payment went through, on my account and on the app it says that I have the updated subscription, but my phone is still slower than it should be and it still only lets me have 3GB of data max. What's going on? 

1 REPLY 1

hTideGnow
Mayor / Maire

hi @lilacsinbloom 

i don't think your Xiaomi Pocophone F1 has the proper 4G LTE bands for PM.  i think it is still using 3G to download.  

so, it is a matter of incompatibility with 4G, you might need to change your phone

 

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