Changed plans and looks like still on old plan

[Amparo]

Hi there.

I paid for a change in plan yesterday and the account is still showing the old plan. First time I changed it, it said payment unsuccessful and did it again. Now I have 2 charges on credit card and now have a credit on my account. Very confusing😕

[Amparo]

It worked thanks

[dust2dust]

Click on the little spinner refresh icons lower down or use private mode to be sure you're seeing current information.

[will13am · Accepted solution]

@Amparo , the online account has issues with displaying cached information unless incognito mode is used when accessing the site.  Please try logging in using incognito mode to see if your plan change has been confirmed.