PUK

[uppal_pavneet]

What’s my PUK code

[hTideGnow]

HI @uppal_pavneet   

what PUK code you need?

Generally speaking, if the phone was never used on PM before and when you insert PM sim and it asks you for a code, you need carrier unlock PUK which PM won't be able to provide

If you have been using a sim pin for protection and need to enter it ever time you power up your phone or move sim card, then it is the sim unlock puk that you need and PM can provide you

[softech]

@uppal_pavneet 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 

call  Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If the message is "SIM network unlock PIN" or "SIM ME lock code NP"  or  on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this) 

[HALIMACS · Accepted solution]

@uppal_pavneet 

It means personal unlocking key.

To find what you need, click on the Simon chatbot link on the bottom of this page, type only "need puk", then follow the exact directions supplied by the chatbot.