Changed number/ wrong province

[parni]

Switched carriers to Public Mobile . I told them keeping my old number was imperative. They said they could do that. Instead, they changed my number and what is worse my new unwanted number is an Alberta area code. A province I have never been to. I cannot submit a ticket to speak with a customer service rep. I have no idea what is going on. I need help right away. Please, someone help me! 

[Handy1]

@parni  use one of  the links that I or others have left here on this thread to contact support and get help that way if number not working 

[BKNS27]

@parni 

Keep in mind that the area code on your account will be charged the provincial taxes. Alberta has one of the lowest taxes so you will be paying more based on the area code you want the number switch to.

[parni]

the phone just keeps ringing and ringing. No one is picked up. I entered in my new number but no one is answering. Any advice would be unbelievably helpful. 

[Handy1]

@parni  Your welcome . Sent the number to you inbox or use this link to the number 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[parni]

Any help would be fantastic. I really appreciate the assistance. 

[parni]

Thank you very much. I sent them a message and I'll wait to hear back. Fingers crossed!

[parni]

I joined about a month ago. I spoke with my old carrier and confirmed the number change. Not really sure what more I could have done. 

[hTideGnow]

hi @parni 

how long you joined? if a month ago, it could be you missed the sms approval with your old carrier

but you can check with PM porting support team and confirm the status or update the info if needed.   I will send you the number to PM Porting support team  Please check

[Handy1]

@parni  I’ll send you the porting team number they can give status updates or retrigger the port request if needed . But I’ll also leave you this direct link for support should they be needed also 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hairbag1]

@parni 

click this link to get Customer Support to fix that...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelop icon on top right side of page will be highlighted when they respond.