Changed email, now can't access "myaccount.publicmobile.ca"

[jtennyuk]

I'm moving away from gmail, so I changed my email address to my new Proton Mail address. I guess something got interrupted in the confirmation process, because after I entered the confirmation code that arrived in my Proton Mail account, the page failed to finish loading completely, and now when I log in, I cannot access my account page. Also, I cannot log in with my new email address, I still have to use my gmail address to log in, so it seems that something broke halfway through the transition.

[slusagm]

try using browser with Incognito mode to login your first account

also, try PM app, but if you have app installed earlier, uninstall and reinstall first

[jtennyuk1]

Well, my "My Account" is fixed now after a password reset.

I just changed over my Community account to match emails, and now I'm locked out of that too, so I had to make a new one here. Oh well, not too worried about that!

[jtennyuk]

4th time was in fact, a charm. They just had to manually reset my password and I was able to log in with my new email.

[slusagm]

what did PM say?  it should be easy fix

right now, when you access, it gives you and A1 Forbidden error?

[jtennyuk]

Phone service is working, yes.

Been through 3 agents, maybe the 4th time is a charm.

[hTideGnow]

hi @jtennyuk 

but your phone service working? just unable to login ?

for account issue, you really have to work with PM support agent.  Ask the agent to escalate 

[jtennyuk]

Been through 3 different CS agents so far, and none seem to understand my problem yet...

[jtennyuk]

Thank you, just did this and someone is helping me now.

[slusagm · Accepted solution]

You will need PM to help.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage