Change subscription but don't get the promotion

[johntang]

Last month there was a promotion of $30 plan for US/Canada 30gb during thanks giving. Since my momthly cycle just started at that time, I chose change at renewal option. However today I just found my plan is actually 15gb 4g Canada. Worse than my original one. Is it because the promotion has ended so the system can't award me that? 

[johntang]

No, I actually get charged for $30 for 15gb

[Darren21]

I would open a service ticket or double check and see if the newest black Friday deals are better than the previous promotion. The Can/US/Mexico plans look pretty good. 

[Handy1]

@johntang  There was a $30 GB $15!4G plan available up until couple days ago I wonder if you accidentally selected the wrong plan . But today there’s still a $30 20GB CAN/US plan you could just change plan for next renewal option and not immediately to avoids losing money in your current cycle . Always good idea. To take screen shots of planes plan changes to going forward to show to support should you have issues like this 

[slusagm]

maybe cache problem and not showing the correct plan? Check again with Incognito mode

and even it is still wrong plan, if you scheduled the plan, they will honour if. Talk to them

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman · Accepted solution]

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@johntang wrote:

Last month there was a promotion of $30 plan for US/Canada 30gb during thanks giving. Since my momthly cycle just started at that time, I chose change at renewal option. However today I just found my plan is actually 15gb 4g Canada. Worse than my original one. Is it because the promotion has ended so the system can't award me that? 

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Hey @johntang 

Please reach out to a CS Agent and create a ticket to figure out what went wrong. Hopefully you took a screenshot as back up as proof you switched on renewal.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437