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Change in billing

Caroline23
Great Neighbour / Super Voisin

Hi,

Why is my bill suddenly almost 10$ higher?

Thanks,

Caroline

3 REPLIES 3

Chalupa_Batman
Mayor / Maire

Hi @Caroline23 

Sadly Public Mobile no longer wishes to reward their loyal customers. They removed the Legacy Rewards program and moved everyone to the much lesser valued Public Points. They didn't even have the ethical courtesy to switch us to an even even system. Meaning we'd get the same value in Public Points that we had in Legacy Rewards. So instead of getting the $120 you were getting every year, now you're only get $10. Nice isn't it?

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

 

Rastin
Model Citizen / Citoyen Modèle

I do recommend checking out the newer plans as they tend to be better then the older ones.

HALIMACS
Mayor / Maire

A couple of months ago Public Mobile moved all Legacy reward customers to public points.

Here's an FAQ, @Caroline23 :

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Need Help? Let's chat.