Change Verification Number

[Dhjrfjfjrofk]

I ported over my number from another provider, however when I log in it still goes to the old number I do not have access to.  Is it possible to change Verification number to my current one and make sure the connection is fully severed?

[BKNS27]

@Dhjrfjfjrofk 

Aren’t you porting your old number to PM but port a number that you don’t have accessing to? Confusing!

Can you clarify your issue?

[Chalupa_Batman]

Hello @Dhjrfjfjrofk 

This means your old service providers SIM is still working. There is a number to call to have this fixed. Please look up in the top right corner mailbox for hte number.

[hTideGnow]

hi @Dhjrfjfjrofk are you receiving any inbound calls?  did you reply yes to a text from your old carrier to approve the port?

not sure if your port is completed, check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox