I need a help

[Svitlana18]

How to contact the operator? I need a help

[EB0]

@Svitlana18 

if the numbers is assigned to a new customer, you will not be able to get it back, once the account is closed, the number will return back to the original provider, so if you get the number from public mobile and it’s not assigned to another customer, you need to contact CDS, they may be able to help.

[hTideGnow]

HI @Svitlana18 

you might or might not get the old number back.  

did you try to call the number and see if it has been reassigned already?

if not reassigned yet, message support agent as advised above and ask them.  Sometimes, support agent can help if you can show that you were the owner of the number before and the account wasn't closed for too long

[Svitlana18]

Most likely the account is closed because I haven't paid for more than 90 days. How can I restore my number now?

[hTideGnow]

HI @Svitlana18 

how long was "a long time"?  if the account was suspended for over 90 days, then the account would have been closed

you can confirm if the account is still suspended by calling 1855-4PUBLIC and then enter your phone number.  If the system said no such number, then the account was already closed

or if you like you can contact support agent to confirm.  Please message them here:
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Svitlana18]

I lost my SIM card and haven't topped up my account for a long time. Today at the TELUS store they gave me a new SIM card for free and said that I could restore everything online. When I registered the number, I couldn't choose my number and I had to register a new number. Now I can't restore my lost number and besides, I can't make calls from my phone

[Chalupa_Batman]

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@Svitlana18 wrote:

How to contact the operator? I need a help

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Any chance @Svitlana18 you could share with us what the issue you're having here? Links to a Customer Service Agent has already been provided however we, like you, are all customers here and may be able to help you faster.

[EB0]

@Svitlana18 

submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Svitlana18 

what kind of help you need?  Maybe post your questions here and we can help

But if you want to have PM support agent to help,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437