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Change SIM without Verification

Ermelindasimoes
Great Neighbour / Super Voisin

I lost my public mobile sim card. I want to order a new one and then just use the self service to “change sim” however when I go to self service and press change sim, it asks for multi factor authentication via a text to my phone number. The problem is I cant get that text because I dont have a sim card.  Whats the solution here?

2 REPLIES 2

Meow
Mayor / Maire

Interesting...

I guess SIM become alive and just popped out and walked away...

HOW can one LOSE SIM card???????????

BKNS27
Mayor / Maire

@Ermelindasimoes 

Click on Resend Code or Didn’t Receive Code and have the 2FA code sent by email or your voicemail.

IMG_0378.pngIf you are still having issues login then contact a CS_Agent for help.

https://expert-messaging.publicmobile.ca/guest/pre-chat