Change SIM without Verification

[Ermelindasimoes]

I lost my public mobile sim card. I want to order a new one and then just use the self service to “change sim” however when I go to self service and press change sim, it asks for multi factor authentication via a text to my phone number. The problem is I cant get that text because I dont have a sim card.  Whats the solution here?

[BKNS27]

@Ermelindasimoes 

Then submit a ticket by contacting a CS_Agent in my reply post.

[rehhh]

Losing access to a SIM can make account recovery difficult, especially when verification codes are sent to the missing number. Having a reliable way to manage mobile services and access entertainment through UniTV is useful when travelling.

[hTideGnow]

hi @Ermelindasimoes 

since you cannot get the code to change sim, you will need to  ask PM support agent to help.  Submit an Expert Messaging ticket (Please use the same Community login you are using now.  If you get stuck with the login or 2FA code, then use a different email address to create another Community account and submit the ticket with this new account):   https://expert-messaging.publicmobile.ca/guest/chat/
          At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET             

[Ermelindasimoes]

Unfortunately, using another method of verification only works when signing into the self service app. After that, once I go to “Change SIM” it asks for another verification and it only has the SMS/text option. 

[Ermelindasimoes]

Very useful comment.  I travel to a dofferent country and pop out my PM sim and use a local sim while im away. I lost the PM sim this time around… 

[Meow]

Interesting...

I guess SIM become alive and just popped out and walked away...

HOW can one LOSE SIM card???????????

[BKNS27]

@Ermelindasimoes 

Click on Resend Code or Didn’t Receive Code and have the 2FA code sent by email or your voicemail.

If you are still having issues login then contact a CS_Agent for help.

https://expert-messaging.publicmobile.ca/guest/pre-chat