05-07-2018 04:10 PM - edited 01-04-2022 04:14 PM
I need help from a moderator to apply changes to my account.
Account Status: Plan Expired.
I changed my plan from 90-day to 30-day.
Thank you.
Solved! Go to Solution.
07-17-2018 11:09 PM
@sara_f1 wrote:@Moderator_Team I sent a private message, but still no response. How long does this usually take? Is there anything ele I should include in the private message to hurry this along?
@sara_f1 please see the following information, as it answers your questions:
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
How can I view my private messages between myself and a Community Moderator?
07-17-2018 04:43 PM
@Moderator_Team I sent a private message, but still no response. How long does this usually take? Is there anything ele I should include in the private message to hurry this along?
07-17-2018 04:26 PM
@sara_f1 wrote:@CS_AgentI also need to apply changes after expiration of my plan. I want to change to the $10 50 text and 50 call. I have the funds in my account, but can't change now. Please help.
Send a private message to the Moderator_Team and they will get in touch with you shortly.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
07-17-2018 04:23 PM
@CS_Agent I also need to apply changes after expiration of my plan. I want to change to the $10 50 text and 50 call. I have the funds in my account, but can't change now. Please help.
05-07-2018 06:03 PM
Thank you very much!
05-07-2018 05:46 PM
you need send a private message Click here
In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific
- them can help you a lot nice team service
Good Luck
05-07-2018 04:29 PM
@ANswabit, you are correct that you need moderator help to change your plan when your account has expired/been suspended. You can contact moderators via private message.
Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.