Change Esim to physical sim

[adrianneharford]

Hi There,

We bought a new public mobile plan thinking we could use the esim, but the phone says it's not compatible. We went to the store and purchased a physical sim card, but we now cannot complete the activation. Can you please help us replace the esim with the physical sim so we can complete the activation? 

Thanks,

Adrianne

[softech]

@adrianneharford 

message support and they can help to complete the activation with the new PM physical sim card you just got

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there