Cellular service not working

[Gaynor]

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday. 

[Kaylyn]

For the past couple days now, both my husband and my phones data won't stay connected. It just randomly disconnects, not allowing RCS messages to send. It comes back temporarily if we restart our phones, or turn airplane mode on/off, but then disconnects quickly after we've put our phones away. 

Is this a regular occurrence? I've done all of the trouble shooting recommended by public mobile and nothing is fixing the issue.

Any hints at what may be happening and how we could resolve this?

[slusagm]

Try Reboot phone and Reset Network Settings

  If still loss connection, try changing network mode to 4g or LTE and reboot phone once more 

[kgriffin]

Hi there,

For the past couple of weeks, my cellular data has not been working. I am not able to send texts unless I am connected to wifi. Can you please look into this for me?

Thanks

[slusagm]

Try Reboot phone and Reset Network Settings 

If still loss connection, try changing network mode to 4g or LTE and reboot phone once more 

[3033]

I had your support yesterday.  Data was not showing up on my phone and I couldn't access it.  The service person got me up and running.  This morning, my phone has 'no data available.  I need support, please. 

[Ryburne]

I have done that 2 times already and it works for about 1 hr then nothing

[ShanC79]

Yeah, north of Toronto area here it's been down hours now since early morning (who knows since what time), as it's almost 8am here now and still down for all text and 5g data (phone calls work)

[slusagm]

Reboot phone and Reset Network Settings and it will work

[ShanC79]

fix iiiiiiiiiiiiiiiiiiiiitttt

[slusagm]

@Ryburne @Arctic_Angel @Gaynor @JustinCr3dible @TK421 

Reboot the phone and Reset Network Settings and it will work

[Ryburne]

Same here in halifax zero data no help from public mobile

[Gaynor]

@CS_Agent are you all monitoring? 

[Arctic_Angel]

It's the first time I've ever had this happen in 6 years of using public Mobile. I have the same problem hoping it gets fixed before I swap to a different provider

[JustinCr3dible]

Both my and my wife's cell data connections stopped working, only restarting would restore to LTE and I'd get great speeds despite only being on a slower 4G plan. Something is definitely going on with the network. 

[TK421]

Same here in NB - all 6 of us in our family.  None of us could connect, and restarting our phone once worked for a couple of minutes.  Very frustrating.  Please tell me this won't keep happening.