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Cellular not working

Sandybatey
Great Neighbour / Super Voisin

Bought a plan for my iPad and installed the eSIM and cannot complete the installation, message conformation code not sent to the iPad.

1 REPLY 1

Dunkman
Oracle
Oracle

@Sandybatey 

It is trickier to install eSIM on iPad since iPad are not like a regular phone (ie. talk, receive SMS texts).  Public mobile does not really have trueTablet plans, but PM service will work with iPads, but customers need to troubleshoot.  

Is there an option for "didn't receive code", then it may offer the 2FA email choice

image.pngimage.png

I have seen some customers activate a plan first on their phone, then transfer the physical or eSIM to the Tablet afterwards.  

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