Cell service in remote areas?

[Lukester]

I’m new to Public Mobile is cell service in remote areas normal? I have a IPhone 11 as soon as I’m out of town I have noticed no cell service, I’m wondering if I have made a mistake signing up with Public Mobile.

[Dunkman]

@Lukester 

Here is a link to a cell tower map:

https://www.scadacore.com/tools/rf-path/cell-tower-map-canada/

Check for the nearest cell tower to your location.  Sometimes in your area, Telus or Bell has weaker coverage. Look at Rogers cell tower distribution. 

[BKNS27 · Accepted solution]

@Lukester 

Where are you located without service?

[hTideGnow]

hi @Lukester  Public Mobile coverage is as good as Telus and Bell.  Check the coverage map and confirm if the remote area you are at is supposed to have 3G, 4G or 5G coverage

https://www.publicmobile.ca/en/coverage

you might want to try Reset network settings, and make sure your change the network mode to automatic.

If same, you can also ask PM agent to refresh your account on the system.  Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage