Cell phone number is not working

[TWD123]

Hi,

Please help in fixing the problem. Thanks.

[hTideGnow]

HI @TWD123 

before you ask PM support for help, maybe explain what you meant by  Cell phone number not working

first, are you new subscriber? or it works earlier and stop working?

do you see the phone connected to PM network? or it shows SOS?

can you use Mobile data? can you make outbound calls?

or you can make outbound calls and just not able to receive inbound?

or you just have problem with text or iMessage or RCS?

[Handy1]

@TWD123  Can you log into your account and confirm plan status is it active or suspended ? If suspended you need to make payment if active and not working try and reboot the phone first if still no luck check . Also try the SIM card in another phone to test if possible assuming it’s physical sim and you have another device to test with . If still no luck check 

Outage map in your area:

https://istheservicedowncanada.com/

if no outage and account is active get support to do refresh on your account 

send  a  private message   To CS_Agent

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