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Cant send text or phone calls. **Can receive them fine**

CoreyBurns
Great Neighbour / Super Voisin

‎03-23-2021 09:22 AM - edited ‎01-06-2022 01:32 AM

Hello.

Not a new member have had my service for awhile and yesterday I stopped being able to send and receive text or phone calls.

 

My bill is paid

My Phone is a Samsung S10e

I've tried Simon suggestions for restarting phone and reinserting the sim card

 

Any help would be great thanks a alot!!

 

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8 REPLIES 8

esjliv
Mayor / Maire
In response to computergeek541

‎03-23-2021 04:03 PM

@computergeek541 wrote:
@esjliv wrote:
@CoreyBurns wrote:

Hello.

Not a new member have had my service for awhile and yesterday I stopped being able to send and receive text or phone calls.

 

My bill is paid

My Phone is a Samsung S10e

I've tried Simon suggestions for restarting phone and reinserting the sim card

 

Any help would be great thanks a alot!!

 

@CoreyBurns , 

 

I would be concerned about SIM fraud, after reading your post. I hope it is not! 

Good suggestions by others. Please follow the trouble shooting to see what the fix may or may not be.

 

 

See info. here (I believe @HALIMACS lists this check in one of their points as well):

https://www.publicmobile.ca/en/bc/get-help/articles/sim-swap-fraud

 

I don't believe that's the case here. Unless the customer doesn't use data, the OP would likely also be saying that data doesn't work either. 

@computergeek541 maybe, maybe not. I am sure there are many mobile users out there that don't even toggle on their data capability. 

0 Bravos

HALIMACS
Mayor / Maire
In response to computergeek541

‎03-23-2021 11:59 AM

That's the magic question, @computergeek541 & @esjliv 

 

The subject line says "can receive them fine", yet the post suggests "stopped being able to send and receive text or phone calls", so there's some discrepancy here.

 

 

computergeek541
Oracle
Oracle
In response to esjliv

‎03-23-2021 11:46 AM

@esjliv wrote:
@CoreyBurns wrote:

Hello.

Not a new member have had my service for awhile and yesterday I stopped being able to send and receive text or phone calls.

 

My bill is paid

My Phone is a Samsung S10e

I've tried Simon suggestions for restarting phone and reinserting the sim card

 

Any help would be great thanks a alot!!

 

@CoreyBurns , 

 

I would be concerned about SIM fraud, after reading your post. I hope it is not! 

Good suggestions by others. Please follow the trouble shooting to see what the fix may or may not be.

 

 

See info. here (I believe @HALIMACS lists this check in one of their points as well):

https://www.publicmobile.ca/en/bc/get-help/articles/sim-swap-fraud

 

I don't believe that's the case here. Unless the customer doesn't use data, the OP would likely also be saying that data doesn't work either. 

0 Bravos

missorange
Town Hero / Héro de la Ville

‎03-23-2021 11:30 AM

which plan you have,  maybe you already used up all text messages, but you still can receive, not send. if this is not the case, try re-boot your phone.

0 Bravos

esjliv
Mayor / Maire

‎03-23-2021 10:28 AM

@CoreyBurns wrote:

Hello.

Not a new member have had my service for awhile and yesterday I stopped being able to send and receive text or phone calls.

 

My bill is paid

My Phone is a Samsung S10e

I've tried Simon suggestions for restarting phone and reinserting the sim card

 

Any help would be great thanks a alot!!

 

@CoreyBurns , 

 

I would be concerned about SIM fraud, after reading your post. I hope it is not! 

Good suggestions by others. Please follow the trouble shooting to see what the fix may or may not be.

 

 

See info. here (I believe @HALIMACS lists this check in one of their points as well):

https://www.publicmobile.ca/en/bc/get-help/articles/sim-swap-fraud

 

HALIMACS
Mayor / Maire

‎03-23-2021 10:10 AM - edited ‎03-23-2021 10:23 AM

@CoreyBurns 

 

Try this step-by-step troubleshooting (some may be irrelevant, i.e. #5):

 

  1. Make sure airplane mode is off
  2. Power OFF your device, wait 1 minute, turn on and check for signal bars
  3. Check on account self-serve that your account status is "Active"
  4. Check that SIM card number matches the SIM card number in your phone.  This requires Moderator assistance to confirm SIM# registered to account.
  5. Make sure the device is not locked to a different carrier
  6. Make sure you’re in a covered area and there are no cellular outages
  7. Change Wi-Fi calling preferences to Cellular Preferred or Cellular Only
  8. Set network mode to Auto
  9. Reset network settings
0 Bravos

mh1983
Deputy Mayor / Adjoint au Maire
In response to Dunkman

‎03-23-2021 09:43 AM

In addition to Dunkman's excellent suggestions, make sure all of your apps are updated as per https://www.theverge.com/2021/3/22/22345696/google-android-apps-crashing-fix-system-webview. There were some weird symptoms happening yesterday and this morning for some folks on Android but the updates should fix it up.

0 Bravos

Dunkman
Oracle
Oracle

‎03-23-2021 09:29 AM

@CoreyBurns 

A few things to try:

Network reset of phone

Toggle airplane mode on, then off

 

Can also try your SIM card in another phone.  This helps determine whether hardware setup issue versus PM service problem.

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