Cant port in

[zk52]

Tried porting in my number and got this text shortly. Its been 2 hours and havent been contacted yet. What are my options?

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

[computergeek541]

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@zk52 wrote:

Tried porting in my number and got this text shortly. Its been 2 hours and havent been contacted yet. What are my options?

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

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There's a chance that nobody will automatically contact you.  That mesage is a generic message and should only be accepted as a notice that number porting failed.  Also, please note that the text message has a mistake in that Public Mobile has never corrected.  ESN and MEI are no longer used in you in Canada.  If you look for those, you will not find it as all cell phones in Canada currenly use an IMEI.  You'll need to provide that IMEI or your old carrier's account number to the Public Mobile customer support agent.

[Anonymous]

@zk52 

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,
• Check your private message inbox (click on the envelope top right of your screen)

[Nezgar]

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@zk52 wrote:

Do you have their phone number?

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Maybe others already did, but I just sent you a private message with the porting number you can try calling. Check your envelope icon in the top right.

[HALIMACS]

@zk52 

I will private message you the number to help with porting.

Hopefully you can use someone else's phone to call this number.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.

[zk52]

Do you have their phone number?

[hTideGnow]

@zk52  I think you got the porting team number already, you tried to call them yet?  Call early, I think they close at 10pm EST.  Likely you have entered something wrong and you just have to give them back the missing information and they can re-trigger the porting authentication text .

[esjliv]

@zk52 

Click on that link and type "trouble porting " to start a ticket with customer support and restart the porting process.  You should be sent a text to your previous provider's SIM to approve port. 

[t_p]

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@zk52 wrote:

Tried porting in my number and got this text shortly. Its been 2 hours and havent been contacted yet. What are my options?

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

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@zk52 

Try contacting CS again via:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

Click "Contact Us"  > "Click here to submit a ticket↗"

[BKNS27]

@zk52 

Check the envelope icon on the top right corner on this Community page.

[Anonymous]

@zk52- Have you checked your community inbox?