Cannot use 12gb bonus data boxing day promo code

[Hrb]

I signed up yesterday with PM, there was Boxing Day offer of bonus 12gb data for 12 months. How can I use that promo code now?

[hairbag1]

@Hrb 

send a message to CSA and perhaaps they can add it to your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW...there is some better deals for your consideration. eg; the $40 / 30day with 15 Gb of data. No end data after 12 mos.

[dabr]

@Hrb   The promo details also note that the bonus data can take upto 2 business days to be added to the account.

"Please note it may take up to 2 business days for bonus data to be applied."

edit:  nvd, I see @hairbag1 noted that already.

[Hrb]

I thought it will activated automatically for new customers.

[hairbag1]

Did you read and understand all the fine print ?

$35 | 3GB + 12 GB bonus data for 12 months 

$40 | 5GB + 12GB bonus data for 12 months

• Activate on the $35 3GB, $40 5GB plans using the promo code: 12MONTHS12GB and get a 12GB data bonus for 12 months.
• Receive 3x Points-back in rewards. 
• 12GB data bonus expires at the end of each 30 day period.
• Bonus data will expire if the account becomes inactive or the rate plan is changed.
• Please note it may take up to 2 business days for bonus data to be applied. 
• This promotion is not stackable with other in-market offers.
• Applicable to new customers.  
• This offer is subject to change without notice. 

[Handy1 · Accepted solution]

@Hrb  Should have been applied at time of activation , and it’s only for new activations also but you can reach agent to get help with this maybe 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

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