Cannot update my credit card particulars

[Jo31]

My credit card expires the end of the month and I need to update my payment information.  However, tried more than once using the "manage "manage subscription" and then "manage payment method".  The website message coming up is that it cannot be done.  Tried to get advice from the chatbot, but it tells me Visit the 'Payments' section a choose 'Update Card Information" but there is no "Update card information" button anywhere.  What to do?

[computergeek541]

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@hTideGnow wrote:

HI @Jo31 

did you try another card? and you sure the postal code is correct? same as what is on the credit card?

try also using the app.  But make sure you grant Location permission to it first. 

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Location permission do not not need to be enabled in the Public Mobile app to add or update a credit card.  That may have previously been the case, but I have recently updated my card and for testing purposes, I purposely disabled the location permission for the app. The process completed fine.

[Jo31]

Hehe, I dont have too many credit cards.... One is enough for me.  So everything stays the same except the expiry date.  (But obviously I input the number etc etc again to update.)  

[hTideGnow · Accepted solution]

HI @Jo31 

did you try another card? and you sure the postal code is correct? same as what is on the credit card?

try also using the app.  But make sure you grant Location permission to it first. 

[TheSterlinger]

@Jo31  ok, I have the same options under payments, mange payment methods. 

not sure why it's not working for you. Clear cache and try again.  Here is the direct link

https://myaccount.publicmobile.ca/en/account/payment/manage-card

[Jo31]

Hi,  Been trying a couple of days...  Service is still ongoing and will only stop end of the month when the card on file expires.  I thought i was being pro-active here..!

[Jo31]

Yes, I saw that button, but i do not want to buy or pay immediately, I just want to update my existing credit card information so that a valid card is on file when the next payment is due end of July.  If I use that button, it seems that funds will be taken immediately.

[TheSterlinger]

@Jo31  yes, many has problems trying to update cc info.

Try this link.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[slusagm]

so many complains on update credit card

 wait an hour and try again, if still fails to update, you need to get a voucher to resume the service first and come back and upate the card in couple days