Account issue

[Srivick]

lost my account email id , which is linked to phone number . Please help me to find email link to my phone 

[BKNS27]

@Srivick 

You can still login to your account with your old email address and password then have the 2FA code sent by text. Once you are in your account, you can update your email address.

If you still unable to login. Just contact a CS_Agent to help you access your account.

[eddieO]

@Srivick, if you click on this link: https://eversafe.id.telus.com/user/forgotemail

and enter your cell number Public Mobile will send an email to the email address you have on file. If you have notifications turned on then you will know which email address it was sent to but if you don't have notifications turned on for the email address then you will still need to reach out to a CS agent by clicking on the orange circle in the bottom right corner and typing: Customer Support Agent

[Chalupa_Batman]

Hello @Srivick 

You need to contact a CS Agent this way.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[EB0]

@Srivick 

We are all customers here, no one has access to your account 

you need to submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437