@Glendapm
When you put the SIM card in your phone do you have any services at all? Does public mobile come up as your network? If not and you have a different phone to test the SIM card in try it in a separate phone if you get the same results it is likely that your sim card did not provision correctly upon activation. This occurs occasionally and you will just have to get customer support to properly provision the card to your account.
Since your credit card was charged for the plan amount you do know your account was created but may not have been fully set up due to the glitch that has occurred during your activation. When you contact customer support simply tell them your sim card did not provision correctly and your account was not fully created and they will sort you out.
It will be easiest to send a private message as you may have trouble submitting your ticket without your account credentials authenticated. Choose the second link below read the spoiler in that post and leave a detailed message for customer support. Their response time has been very quick today so far about 15 minutes.
Keep an eye on your envelope icon next to your avatar at the top right corner of your screen that is your private message box and where you will see a reply by a little number that pops up when you have a private message.
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
