Cannot reset account password after getting admin help a month ago.

[Teneshamottwood]

I lost my phone over a month ago needed help resetting password. After I got in and set up new sim it will no longer let me sign in or re set password. Keeps telling me to contact admin. 

[darlicious]

@Teneshamottwood 

Best for you to contact customer support. Have you done a chargeback for a compromised card? Send a private message with the details of your issue.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[softech · Accepted solution]

@Teneshamottwood   If that is the case, contact PM Support by using direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there