Cannot receive verification email during log in

[JamesJiangly]

I paused my plan for one month in July (by not continue paying the bill), and now I wanna login to continue the plan for August, it requires me to enter verification code I received in my email. I tried several times resending the code, but even after several hours, I still didn't get any email. What can I do? Thank you!

[dust2dust]

@softech- I always assume (yeah yeah) that if they are asking about the email verification that they're either suspended or they don't have the sim. Password reset can still send the SMS. The 2FA won't when suspended.

[lebric]

no only email 😞 , tried different browser , incognito , cleared cache nothing worked , nothing in junk folder either and my email is correct 

[softech]

@lebric did they give you the choice to receive the code via SMS??  If so, try that

[lebric]

i get the EXACT same issue , cannot get verification code by email  .....very annoying 😞

[esjliv]

@JamesJiangly  -  have you gotten into your account  ?

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Timer]

@JamesJiangly 

i think your issue browser,
check out the software is updated,

or use other computer.

[Timer]

@JamesJiangly 

also send a private message to support team by  CS_Agent to check out why your account not send verification code, to email or SMS.

[JamesJiangly]

I also tried that, still cannot receive the email. I cannot submit a ticket since it keeps give me error login on that page. Is there anyway I can contact customer service to help me login? Thank you!

[Timer]

@JamesJiangly 

there other option to active your line, your credit card in account right tried to call *611 once connected press (1) then (2) then you can press (1) for amount due or press (2) manual choices and press (6) 

and see the photo

 by @darlicious 

or make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers:  https://www.publicmobile.ca/en/on/payment-voucher

[Timer]

@JamesJiangly 

rebooting device, and check your email spam maybe there.

[JamesJiangly]

I tried what you said: cleared all cookies from public mobile, and opened that link in Private mode on my computer's browser, but I still did not receive anything in my email. I tested that email is working and can receive normally. I also did not receive any SMS but I think that is due to I don't have a valid plan right now. Is there anything I can do to solve this?

[Timer]

@JamesJiangly 

use browser from computer, clear cache and cookies and use one page inPrivate mode,

to Login Page

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 5 second automatically be login.