Cannot receive phone call or text messages

[JJJyyyyy]

Hi, I ported in my number last week, 7 days ago. I can make call or text but cannot receive incoming call or text. Incoming call will directly go to mailbox. I can access to internet no problem. I tried reboot. Reset network settings no help. How should I fix it? Thanks @CS_Agent 

[Handy1]

@JJJyyyyy  Sounds like a porting issue . Will send you porting team number private message to get  it fixed 

[hTideGnow]

Hi @JJJyyyyy 

your port was not completed.  you got a text from your old provider and did you reply yes to it?

There is a porting team to call and they can retrigger the process.  Will message you the number to your Community inbox, please check