Cannot receive calls or texts

[Rwmoose23]

Hello it seems like I can only send calls but not receive them. I also cannot send or receive texts...

[slusagm]

new or existing customer?

did you reboot the phone and Reset network settings?

[hTideGnow]

hi @Rwmoose23 

is that a new activation with porting?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[Meow]

When did you signed up with PM?

Did you port your number to PM?