Cannot receive calls or text messages

[adnaessak]

I just paid my phone bill yesterday and received a text message that the payment was successful. However for the past two days people have been telling me they cannot call or text me. I also have to use a verification code to login to my public mobile account but I am not even receiving the verification code that is sent to my number. What do I do?

[will13am]

@adnaessak , did the 2FA verification system offer to send you a text?  That would indicate the account is active.  I believe if the account is suspended you will need to use email.  By chance is there issues with your phone having connectivity problems?  Also did you do a plan change with your renewal?  There's a bug that breaks renewals with plan change.  If this is your issue, then you need to use the chatbot link at the bottom of the web page to initiate a support ticket.

[hairbag1]

Dial 611 from your cell to hear your current account status.

The verifiaction code can also be sent to your email address if you select that option.