I opened a ticket (Ticket ID:618128-423) since yesterday but has not received any response from your team yet, but everyone opened a thread seemed to be getting a response here so I’ll post it here. I would suggest your system to have a better customer support platform as this is quite frustrating for many of us, I’m sure for your team as well when encountered such a huge volume of cases like this.
ported over since last night, able to get voice and data service but unable to send or receive SMS. I have a few OTP SMSes that I couldn’t receive and my payment got stuck so I need your team’s attention as I’m getting penalty from being late in payment due to SMS issue.
Tried all the stuff in your support doc, reset network setting, deleted all the old eSIM, reboot my phone and still couldn’t work. Voice and data are fine though. So not sure what’s going on?
may need your team to re-provision my sms service or settings
