I suddenly cannot make any phone calls. I have the talk and text plan and I never had this issue before - my account is fully active and I have a balance. When I try to make a call, i get "this is a long distance call - please add 1 before the number". When I dialed 1 before the number, i still got the same message. I cannot make any calls. Please advise.
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Do all your other phone services work? If you sign into self-serve does it show account status as "active"?
It's possible you may have consumed all your allotted minutes for the current cycle, if you are on a minute limited plan.
Check here: (if no minutes are displaying it means they are consumed, if on a minute limited plan)
To purchase the $5.00 for 500 Canada Wide minutes calling add on, using your Self-Serve account, follow these steps: