Showing results for 
Search instead for 
Did you mean: 

Cannot make phone calls suddenly.

Good Citizen / Bon Citoyen



I suddenly cannot make any phone calls. I have the talk and text plan and I never had this issue before - my account is fully active and I have a balance. When I try to make a call, i get "this is a long distance call - please add 1 before the number". When I dialed 1 before the number, i still got the same message. I cannot make any calls. Please advise.




Accepted Solutions

you are on the $15 plan, look like you run out of minutes.. 

View solution in original post


Mayor / Maire



Do all your other phone services work? If you sign into self-serve does it show account status as "active"?


It's possible you may have consumed all your allotted minutes for the current cycle, if you are on a minute limited plan. 


Check here: (if no minutes are displaying it means they are consumed,  if on a minute limited plan)





Mayor / Maire

 try reboot the phone and then try calling with a 1 in front of the 10 digits again.



Good Citizen / Bon Citoyen

Tried it. Doesnt work. I rebooted the phone and I still got the same message after adding a 1

Good Citizen / Bon Citoyen

Everything is active . Still cannot make a call. See below:




you are on the $15 plan, look like you run out of minutes.. 

There it is @coffeelover , as I initially provided,  you're out of outgoing minutes.


You can purchase an add-on of 500 minutes for $5. The great thing about these is they do not expire and will remain on your account until they are used up.

Shakes head everytime...1000 words.



To purchase the $5.00 for 500 Canada Wide minutes calling add on, using your Self-Serve account, follow these steps:


  1. Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
  2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
  3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
    • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
    • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
  4. Select ‘Confirm my purchase’, and you’re done.
  5. Some users have found that rebooting device is required afterwards.

Good Citizen / Bon Citoyen

Is it so hard to display to the user online that you ran out of minutes instead of all this guesswork ???? Bad UX