Cannot make phone calls after I transferred my number from Fido

[Christina111]

I transferred my number from Fido to Public today, and I activated my number successfully on Mar.17th, 2025, 10:40am Vancouver time. Unfortunately, my phone couldn't make a phone call and couldn't receive any phone calls after almost 4 hours activation. While, the data and message functions are OK. 

I've tried all troubleshooting methods, restarting, airplane mode, changing settings etc. But no change. I still could make phone call.

Could you help me to figure this issue out? You can reach me by my email. Thank you.

[funpig1]

@Christina111 

All you can to do on your end is reset your network connection in your setting and reboot/restart your phone. You might have to wait during the new activation process which can take hours.

If that does not work, you need to contact a customer agent using the link provided by @hTideGnow . The customer agent may be able to reset the network on their end and complete your activation.

There is also a porting assistance number you could call, but for reasons which I can never figure out, the number is never posted in the Community so I won't even bother to try. Send the message to an oracle or @hTideGnow and they can provide it to you. Good luck.

[hTideGnow]

hi @Christina111 

if you have already got a porting authorization text from Fido and you replied Yes, then please remove your Fido sim card or disable the Fido esim, make sure PM sim card or PM esim is the only active one on the phone.  Then reboot the phone and click Reset Network Settings and try again.  This should work

if still unable to connect or unable to make calls, you will need PM support agent to help.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage