Cannot make outbound calls

[humiao]

My phone cannot make out-bound calls. I have subscribe the plan 3month+3GB data and purchased an add-on: 200 min US and Canada Long Distance. I can receive inbound calls, but sometimes it is not stable and the caller was redirected to the voice mail without ringing my phone.
Could you please help?

[Saray_O]

Hi @humiao, 

I'm sorry for the delay in our response! 

 Long-distance add-ons can only work if you have a plan with talk, that is the reason why you're unable to make and receive calls. 

I have removed the add-on and credited back the $8 to your Public Mobile account. If you need anything else, send me a private message 🙂 

[HalfClap]

I've made numerous attempts to contact in every form I can think of.  Facebook, twitter, email, phone, messaging mods, tagging mods, BBB, CCTS.  Not a single response in 9 days.

[humiao]

Oh... I canot file a case, when submitting the page gave me a message to check the email address...  guess my email format is not supported by them, my email has the format a.b@gmail.com...

[josephcommerce]

private message the MOD and tell them

OR go to contact us.. a public mobile website and setup a case.

But expect to wait.. as public mobile is swamp.

[HalfClap]

@Mary_M

It appears this is a growing issue.  I've had this for a week, and others are having similar issues as well.  Not a port issue, I've had the phone for months prior to this issue.