Cannot make or receive calls

[rwong31]

Need help as I’m not able to make or receive calls. 

[computergeek541]

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@rwong31 wrote:

Network reset did the trick. Thanks for solution

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self solution removed/solution re-assigned

[esjliv]

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@rwong31 wrote:

Network reset did the trick. Thanks for solution

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Glad you are all fixed up now @rwong31 .

So technically, your solution is by @Dunkman who suggested to try the Network Reset:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-make-or-receive-calls/m-p/884864/h...

It would be best if you revised your choice of solution to Dunkman's, as they were the first one that posted that. 🙂

[rwong31]

Network reset did the trick. Thanks for solution

[will13am]

@rwong31 , was this plan upgrade done as part of renewal?  There's a bug that affects functionality.  If this is the case you will need to initiate a support ticket by using the chatbot link at the bottom of the webpage.

[rwong31]

Recently upgraded plan. Cel data works.  Just cannot make or receive calls. 

[Dunkman · Accepted solution]

@rwong31 

Is your account status active?  Is text and data work?

Basic troubleshooting advice:

Reboot phone. 
network reset of phone.

Try your SIM card in another working phone. That would help determine whether hardware issue versus PM service problem.  

[RossN]

@rwong31 hi did you just activate an account? does anything work? more info please