Cannot make calls

[TrevorM]

I cannot make calls.

At first, it would immediately hang up without ringing, now it goes straight to a recording of a man's voice saying "sorry, we cannot complete your call since you don't have an active plan on your account..."

I am currently logged, and I DO have an active plan, with pre-authorized payments enabled.

Observations:

I am able to use text messaging, as well as my data.  However, I cannot make phone calls.

I have tried my SIM card in other phones, and I got the same results.

I have tried a different SIM in my phone, and I could make phone calls.

[hTideGnow]

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@TrevorM wrote:

Thanks.

I guess I will try to make a ticket since I don't see an option for private messaging.

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HI @TrevorM   

I hope you only meant you don't know how to private message CS agent, if so, message them here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But if meant you cannot private message anyone, make sure you enabled it , you need that to send and receive replies. 

Come here https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messe...

Make sure "Turn on private message" is enabled

[BKNS27]

@TrevorM 

Great that everything is up and running for you!

[esjliv]

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@TrevorM wrote:

Thanks.

I guess I will try to make a ticket since I don't see an option for private messaging.

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@TrevorM  - do you see the envelope at the top right of your community page? That is where you private message other members or Public mobile staff (CS_Agent).

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[RCO]

Awesome , 

TY for Posting

[TrevorM]

A CS_Agent was able to manually restart my subscription as it had been delayed due to a latency within PM system.

Everything seems to be up and running again.

[RCO]

If possible have someone phone you to see if incoming calls are working.

It may not be a solution but it may Help for you to know this.

I am not a techie but I do live almost directly between 2 Cell Towers

and I have had a similar glitch gremlins in the past

(especially coming back home from a distance)

and rebooting clear cache cookies and make sure you have lates update.

I know you probably have tried this .

Hang in there I sure you will get it worked out.

Cheer

[TrevorM]

Thanks.

I guess I will try to make a ticket since I don't see an option for private messaging.

[BKNS27 · Accepted solution]

@TrevorM 

It sounds like a provisional issue with the SIM. Only thing you can do is contact a CS_Agent to look at it on their end.

Submit a ticket on SIMon Chatbot or private message them on this Community.

PM staff are available from 6:00am to 10:00pm EST but contact them now and they will get back to you tomorrow so keep your eyes on the private message envelope icon above.