Cannot make any calls

[AquamanInWater]

I tried multiple times over a couple of days to call another Canadian number from within Canada and got a message saying that I don't have US roaming. Does anyone have an idea what the issue might be?

[dust2dust]

@LitlLdy- had that thought in their list of possibilities. It has been a thing in the last while when it's either your account is suspended, or the recipient account is suspended, or you've connected to a US tower (for which you should then get a welcome to the US text).

[AquamanInWater]

The problem was quite simple. The credit card for the person I was calling was expired so their account was suspended. Thanks for all the help.

[Kam6]

This is happening to me as well and the online help is complete garbage. I have even tried to sign in online and no one can help me login. It's so difficult to navigate this terrible AI Chat bot to get to a real human being.

[LitlLdy]

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@maple_leaf wrote:

Thanks @computergeek541 , I realize this, but I felt I had to ask these troubleshooting questions in the event network/settings are a factor for this member. I also asked if OP had checked their online account to see if the subscription was active (the same as @BKNS27 did below), which according to a separate and recent post linked below, seems to be the most likely reason for this U.S. Roaming message (as per @softech and confirmed by the OP in that thread).

https://productioncommunity.publicmobile.ca/t5/Get-Support/Something-s-amiss-us-roaming/m-p/1026506/...

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@maple_leaf, It can definitely be a few different reasons that can happen. Speaking from my personal experiences & many other Customers, @AquamanInWater  could be to close to the border & needs to select Public Mobile in network settings not set to automatic, or someone’s account isn’t active, or a simple reboot of the phone, or resetting network settings can fix an issue, or can also be @computergeek541 suggestion needing CS_Agents to fix it on their end which was my issue once. All those reasons have been mine at different times!

We won’t know until @AquamanInWater responds back so that troubleshooting can be done!

[maple_leaf]

Thanks @computergeek541 , I realize this, but I felt I had to ask these troubleshooting questions in the event network/settings are a factor for this member. I also asked if OP had checked their online account to see if the subscription was active (the same as @BKNS27 did below), which according to a separate and recent post linked below, seems to be the most likely reason for this U.S. Roaming message (as per @softech and confirmed by the OP in that thread).

https://productioncommunity.publicmobile.ca/t5/Get-Support/Something-s-amiss-us-roaming/m-p/1026506/...

[computergeek541]

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@maple_leaf wrote:

Hello @AquamanInWater , Is this only happening when calling one number, or to any Canadian number from within Canada? Are you located near a U.S. border city? Have you checked your phone's network settings to ensure it is set to Automatic network selection? Have you checked your online account to ensure your subscription is active?

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There is a known Public Mobile issue causing this that unrelated to actual roaming.

[BKNS27]

@AquamanInWater 

There was several inquiries about this issue but check to see if your account is active/subscribe by login to your account or dialling 1-855-4PUBLIC and check your status.

It could also be a glitch in the system so if everything is fine…contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Note that staff hours are 9:00am to 10:00pm EST so they will pm you back in the morning.

[computergeek541 · Accepted solution]

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@AquamanInWater wrote:

I tried multiple times over a couple of days to call another Canadian number from within Canada and got a message saying that I don't have US roaming. Does anyone have an idea what the issue might be?

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I have also encountered this.  It's not a device issue and can't be fixed by changing any settings on your phone.  In my case, Public Mobile customer support agents were able to get this fixed.  There's also a chance that it could be the result of the person who are calling being a Public Mobile custoemr but that account being in suspension.

[maple_leaf]

Hello @AquamanInWater , Is this only happening when calling one number, or to any Canadian number from within Canada? Are you located near a U.S. border city? Have you checked your phone's network settings to ensure it is set to Automatic network selection? Have you checked your online account to ensure your subscription is active?