I hope you have found a resolution to your issue. Public seems to have some fairly immature processes. Their support staff are very polite, but I think the processes they operating under are just not properly QAed.
I am attempting to process a transfer, and they have said that they can do it in three days. Please be aware, and re-consider the transfer to Public. I get it that it is a less expensive option..and for some people, the extra money can go a long way...but if you can afford to stay with a more proved provider, I would highly recommend you do that.
