Cannot login after password change

[HineKen]

Could not access my account to change credit card.  Prompted to change password and did so.  Received email confirming password change.  STILL cannot access My Account.  This has happened on BOTH of my phone accounts!!!  The ChatBot looped back to Login My Account - NOT WORKING!   Contact CSA - loops back to Login My Account - NOT WORKING!

[HineKen]

Incognito / InPrivate mode didn't work, will try to open a ticket...

[HineKen]

I'll try Incognito mode.  Tried opening a ticket thru chatbot and kept looping back to Login  - bummer!

[Yummy · Accepted solution]

Try to use computer, clear cache and/or use incognito mode.

Do NOT change password again. Stick with the new one until issue is resolved.

If everything fails, open a ticket through chatbot and again will assist you.