Cannot log into Mobile app

[Rahulmishra]

When I created my  Public mobile account I was assigned a temp number. I then ported over my own number. However, the SMS code to login is being sent to thre temp number so I cannot log into the app. I can log into my account from the browser. 

Please help.

[Chalupa_Batman]

Hello @Rahulmishra 

If you click on Didn't Get The Code...  is there an option for sending to your email or voicemail? If so, give that a try.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Once you're in, change it here.

https://eversafe.id.telus.com/user/selfservemenu

[hTideGnow · Accepted solution]

hi @Rahulmishra 

try this

click "Didn't Receive Code" or "Resend Code" and Select "Send Email"

if you can login, then you can go to Profile page, then click Manage EverSafe ID and update the phone number

If still unable to get the code, ask PM to help you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage