Cannot log in to my account

[SavageMama]

I have a $40/month account but cannot log in with my email/password combo. I tried to reset the password but receive a message that this email address is not recognized. Could my account be compromised? I just received a text message Payment is due October 4.

[JoyLuck]

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@Kelta wrote:

Same thing is happening to me. It is also telling me my answer to the security question is incorrect and there is no way that is true. 

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Try doing the following. Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser. If you still cannot log in contact the moderators for assistance.

[Kelta]

Same thing is happening to me. It is also telling me my answer to the security question is incorrect and there is no way that is true. 

[Jukebox]

Contact moderator team for your log in email issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In case it was a breach

Here are some simple security tips

Long Length - At just 14 characters, random strings are extremely secure.

Password complexity - different letter cases, numbers, and symbols but not like this – Password1! , which is technically “complex” example of a good password 9LV9m7GG^33m*q

Random - frequently re-use of that password. Try to avoid having a one key to open them all

A password manager or simply writing your passwords in a book are easy ways to remember.

Hope that your issue will be resolved quickly and painlessly

cheers

[hairbag1]

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@SavageMama wrote:

I have a $40/month account but cannot log in with my email/password combo. I tried to reset the password but receive a message that this email address is not recognized. Could my account be compromised? I just received a text message Payment is due October 4.

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Have you tried dialing 611 to get a plan status update ?

If you have a valid credit card or debit card on your file, you can use it to pay by dialing 611 also.

[JoyLuck]

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@SavageMama wrote:

I have a $40/month account but cannot log in with my email/password combo. I tried to reset the password but receive a message that this email address is not recognized. Could my account be compromised? I just received a text message Payment is due October 4.

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If you are sure you are using the correct email and it is not working contact a moderator.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.